> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.menuflow.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My account is suspended

This article provides the steps to re-activating your account in the event you are getting the message that your account is uspeneded when siging in.

### Your account is suspended

Your account is suspended when there has been a billing issue or we are unable to charge your registered credit card. To get this reolved please contact the team on one of the following customer service channels. 

** Live Chat:** just click on the red message icon at the bottom right of your screen.

**Email:** drop us an email at the following address:  [hello@scanour.menu](mailto:hello@scanour.menu)

**Call:** alternatively you can speak with the team on one of the following telephone numbers:

* United Kingdom:  +44 20 3936 0770
* United States:  +1 786-733-1281

${color}[#9d9d9d](_Lines open Monday - Friday 9am - 5pm_)