Articles on: My Account

My account is suspended

This article provides the steps to re-activating your account in the event you are getting the message that your account is uspeneded when siging in.

Your account is suspended

Your account is suspended when there has been a billing issue or we are unable to charge your registered credit card. To get this reolved please contact the team on one of the following customer service channels.

Live Chat: just click on the red message icon at the bottom right of your screen.

Email: drop us an email at the following address:

Call: alternatively you can speak with the team on one of the following telephone numbers:

United Kingdom: +44 20 3936 0770
United States: +1 786-733-1281

Lines open Monday - Friday 9am - 5pm

Updated on: 02/10/2021

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